Privacy & Return Policy

Privacy Policy

At Pakllect by Zohaib, we respect your privacy and are committed to protecting your Personally Identifiable Information (PII).

1. Information We Collect

• Name, email address, phone number, and mailing address
• Payment and transaction details
• Preferences, browsing behavior, and cookies

2. How We Use Your Information

• Process orders and provide customer support
• Update you about your orders or our products
• Improve website experience and recommendations
• Send promotional emails (unsubscribe anytime)

3. Protection of Your Information

• SSL encrypted sensitive data
• Secure servers with limited access
• Regular malware scanning and updates

4. Cookies

We use cookies to remember cart items, understand preferences, and improve site performance. You may disable cookies from browser settings, but some features may not work properly.

5. Third-Party Disclosure

We do not sell or trade your personal information. Data may be shared only with trusted partners or for legal compliance.

6. Children’s Privacy

We do not knowingly collect information from children under 13 years of age.

7. Data Deletion Requests

Return & Refund Policy

1. Return Period

• Returns accepted within 3 days of delivery
• Only defective, damaged, or missing items are eligible
• No returns for change of mind, mood swings, or color/style issues

2. Return Conditions

• Product must be unused and in original packaging
• Video proof may be required

3. Delivery Charges

• Free delivery in Rawalpindi & Hajira City (AJK)
• Other cities may have return delivery charges

4. Refund Process

Refunds are processed within 5–7 business days after receiving the returned product. Refunds are issued via the original payment method.

By using our website, you agree to this Privacy & Return Policy.